terms and conditions

1. Definitions

The following words and expressions shall have the following meanings:

Competitor tariff - A popular published, currently available, monthly paid contract digital tariff available from British Telecommunications Mobile Communications Ltd, Vodafone Retail Ltd, One 2 One or Virgin Mobile Telecoms Ltd

OVP - Orange Value Promise

Service Plan - The scale of charges for using a mobile phone

2. Scope

2.1 OVP applies to Competitors' tariffs for voice, Answerphone, fax and data and short message services on other UK digital networks.

2.2 Services will provide generally the same functionality of the Competitor's product but specifications may differ. Competitor's own branded e-commerce services, for example, Travel Booking Services, are not offered with OVP.

2.3 Competitors' insurance products are not offered under OVP. Please see point 6.1 for details about Orange Care.

2.4 Once our Competitors close an OVP equivalent tariff for new connections, we may at our choice withdraw the OVP Plan for new connections and close the Service Plan to customers switching Service Plan.

2.5 We reserve the right to discontinue a currently available or a 'closed' OVP Plan and move existing customers to the nearest equivalent currently available Service Plan. We will write to the account holder to notify such changes.

2.6 OVP Plans are not available on Orange Line Two.

2.7 OVP does not apply to pay as you go, pay up front or shared tariffs.

2.8 OVP does not offer discounted rates or schemes for calls between nominated or frequently called numbers. OVP does not offer discounted rates or schemes for calls between nominated or frequently called numbers.

2.9 OVP does not apply to Competitor's promotional tariffs but we may, from time to time, offer our own promotional variants of OVP Plans.

2.10 We reserve the right not to offer any Competitor tariff containing elements of services or functions that the Orange Network does not currently offer or to omit those elements of services or functions.

3. Charges

3.1 We will make reasonable endeavours to ensure that OVP Plan charges are the equivalent of the Competitor tariff published charges.

3.2 In the event that a Competitor makes any changes to a Competitor tariff, subject to the provisions of these terms and conditions we will make reasonable endeavours to implement any published changes to existing OVP Plans as soon as is reasonably practical.

3.3 If you are connecting to Orange on an OVP Plan you will be charged the equivalent of the Competitor's standard connection charge.

3.4 We reserve the right to apply Competitor's charges for changing Service Plan.

3.5 Subject to point 3.4 above, you may switch between Orange Value Promise Service Plans, Orange Talk Plans or other Orange Service Plans at no charge.

3.6 You may switch between OVP Plans or to an Orange Talk Plan by giving us at least 5 days notice before your Monthly Billing Date.

3.7 OVP Plans will replicate the charging structure & minimum call charges of the Competitor's tariff including, but not limited to, service charges for itemised billing, non-direct debit payment, access charges for short message service, international direct dialling, fax & data charges and charges for calls to Customer Service.

3.8 Roaming charges will be the same as Orange Talk Plans except for Incoming call charges whilst Roaming which will be charged the Competitor tariff rates.

4. Charges for Mobile-to-Mobile calls

4.1 OVP Plan charges, for calls entirely on the Orange Network, will be the equivalent of the Competitor's tariff charges for calls made entirely on their network, subject to point 2.8 above. These are known as 'On Net calls'.

4.2 OVP Plan charges, for calls made to phones on the Competitor's network, will be the equivalent of the Competitor tariff charges for calls made from their Network to phones on the Orange Network, subject to point 2.8 above. These are known as 'Mobile to Mobile Off Net calls'. For example, if 'Y tariff', on 'network X', charges 25p per minute to call another mobile phone on its network and charges 50p per minute to call a mobile phone on any other network, the OVP equivalent Plan will charge 25p per minute to call another Orange phone and 50p per minute to call a mobile phone on 'network X' or any other mobile network.

5. Other Benefits

5.1 OVP offers rollover minutes on all OVP Plans with an inclusive minute bundle. Rollover minutes are not available on Service Plans with an inclusive value bundle. Unused inclusive minutes from one month may be rolled over for use in the next. If the rolled over minutes are not used in that month they will be lost.

5.2 The Orange Network Performance Promise applies to OVP Plans, subject to its terms and conditions.

6. Insurance Products & Orange Care

6.1 As stated above, Competitors' insurance products are not offered under OVP.

6.2 Orange Care is not included in any OVP Plan, but you may purchase it separately. If you do not purchase Orange Care then you will only get the benefit of the manufacturer's warranty on a new phone.

7. Final Points

7.1 We reserve the right to move each phone on an OVP Plan to a separate account and to bill you separately for each such phone.

7.2 Service is subject to the Orange Terms & Conditions for the supply of Network Services, a copy of which can be found at the back of your Orange phone user guide.

7.3 We reserve the right to vary these terms & conditions at any time. Please call Orange Customer Services to confirm the current terms & conditions.