buy & join

With Orange, you're never on your own. If you're thinking of joining, our implementation team will make your switch to us as smooth and hassle-free as it can be. And if you're already a customer, our business support team is on hand.

your own account manager

helpdesk to helpdesk support

training

keeping you up-to-date

already an Orange customer?

talk to a person not a machine

If you have a problem, you want to talk to a person who can help you sort it out. So over the last four years we've increased our investment in customer service staff by 300%. We now have over 900 specially trained staff in the UK, who only help business customers. Whether you need information, technical advice or practical help, just call 158.

You won't have to wait for someone to answer your call. Calls are answered on average within 7 seconds. And 85% of enquiries are resolved on the first call. So whenever you call, you and your team know that you'll get any issue resolved, quickly and effectively.

your own account manager

Once you've decided to join Orange, we'll appoint a dedicated, individual Account Manager to:

deal with all your day-to-day questions and issues, about the move and anything else you need to know
work closely with you and your staff, to create a solution that meets all of your voice, data and text requirements · sort out any training you and your staff may need

helpdesk to helpdesk support

Getting through to the right technical support staff when calling a contact centre can be frustrating. Typically this involves several calls and lots of your time.

At Orange, we have removed those obstacles for our Corporate customers.If you have an IT helpdesk who need to talk to the Orange technical support team, we can give them direct access to the right people via a dedicated phone number.

In the event of a network incident that affects your Orange users, we will allocate an incident manager who will communicate with you proactively on progress and work with the Orange technical teams to implement a quick and appropriate solution. At Orange, we will keep you informed of any outages on our network, planned or unplanned. All you need to do is let us know who you want to receive this email communication.

training

Technology is a wonderful thing. It can help you to work more efficiently. It can make your life easier. But there's no point in having the latest, most up-to-date technology if you don't know how to use it. So we've created a series of training programmes, designed to suit the way you work - and the technology you have.

keeping you up-to-date

if you haven't already, why not subscribe to Business Matters now?

already an Orange customer?

Got a query? Need help? Or do you just want to learn about our latest services? Call your Account Manager, or call Orange Business Customer Services on 158 - and have your questions answered by a real person, not a machine.

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